Where is my order / when is my delivery due?

If your item tracking information shows delivered, please double-check at the side/rear of your premises and with a neighbour before proceeding. Otherwise, please note the following points.

Allow 1-2 business days for your order to be processed and appear trackable

Once shipped:

• UK & Ireland: Typically delivered within 2-5 business days.
• International: Delivery takes 5-7 business days, depending on your region.

Courier information -
DO NOT CONTACT THE COURIER INSIDE DELIVERY TIME FRAMES, AS THEY WILL NOT RESPOND.

If you need to reschedule your delivery or have questions about delays, contact the courier directly based on your location:

• UK Deliveries:IFS (https://ship.ifsgroup.com/track)
• Email: ⁠[email protected]          [email protected]
• Rest of the World:FedEx (https://www.fedex.com/en-us/home.html)
• Email: [email protected]
• Ireland Deliveries:Fastway (https://www.fastway.ie/)
• Email: ⁠[email protected]

Important: Always include your tracking number in the subject line of your email.

We may occasionally use other couriers. Your dispatch email will contain all delivery information, including the courier's contact details.