Main
Our aim is to resolve this issue for you as soon as possible. We will require the items below to process a claim with our courier.
Please respond to this email as soon as possible with –
- Clear Image(s) of the outer box the product was packed in on receipt of delivery.
- Clear Image(s) of the damage to the product itself.
Can you also confirm if you signed for the package as received in good condition or unchecked?
Important: Carriers won't accept damage claims if you sign for the package as undamaged or if you don't report the issue at the time of delivery. If goods are damaged in transit this must be recorded in writing at the time of receipt.
We cannot accept responsibility for damaged goods if the carrier’s proof of delivery, has been signed for as received in good condition.
If there is any sign of damage to the goods, it is advisable to refuse delivery. Please check carefully on delivery!
