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FAQs
Welcome to our support portal
Frequently Asked Questions
Latest Questions
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I can’t fit my item
Installation
- Instructions: Necessary fitting instructions detailing the installation process will be emailed upon order dispatch (1/2 days). Please check your spam folder if not received; items that are self-explanatory and may not have a fitting guide as it is not deemed necessary. If drilling is needed, the listing will also indicate.
- Mechanical Knowledge: Fitting these items usually requires good basic mechanical knowledge.
- Second Opinion: If you're unsure about fitting a product, consult a qualified mechanic for a second opinion.
- Contact Us: If you have any questions after reviewing the instructions (Or guide not received), please reply to this email to reach us. Include clear pictures of:
- The item you received
- Any ID labels (especially those starting with "BRA") on the box or included documents
- Your vehicle (show the intended installation location)
Important Information
- Fitting Brackets: Most products include all necessary fitting brackets and components for installation. Exceptions will be clearly stated in the product description; if drilling is needed, the listing will also indicate.
- Sold as Sets: Our products are typically sold as complete sets, usually in pairs (x2) or threes (indicated in the listing).
- Label on Parcel: Many items we offer cross-fit onto several vehicles and vehicle generations; the label can indicate another model/version, but the item will still be applicable for your vehicle.
Double-Check Compatibility
- Before buying, carefully check the product listing description and measurements against your vehicle's dimensions using your vehicle logbook. This ensures a proper fit.
For warranty and insurance purposes, the product will need to be fitted by a qualified Mechanic / Fitter.
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I can’t find the right part
Products for your vehicle can be found by the following methods on our store:
Search Bar: Enter your vehicle's make, model, and the item you're looking for in the search bar for quick results.Browse by Vehicle: Navigate using the Shop Categories & "Make" and "Model" tabs at the top of the website to browse our selection by vehicle.
FAQ - Compatibility: Check our Frequently Asked Questions (FAQ) section under the "Sales" dropdown for answers to "Will this item fit my vehicle?"
Contact Us: If you're still unsure, please reply to this email and provide details about what you need. If possible, attaching a picture of the item or your vehicle model to further expedite the process.
Please also provide the complete details of your vehicle; ideally, you should reply with a picture of your vehicle so we can identify it.
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General Enquiry
Thank you for your inquiry. Please provide us with more details of the item you are interested in or the query you have. If it's related to a product, please email us, letting us know the SKU or the link to the item page and any information that will help us help you; a picture to illustrate may also be of help depending on the query. If you want us to call you back, please do as requested above initially so we can be ready to address your query.
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General Equipment Questions
This product fits vehicles within the generation years mentioned in the title and description. Here's how to confirm your vehicle's compatibility against the listing:
- Dimensions Provided:Listing descriptions often include product dimensions. If unsure about your model version, compare these dimensions to your vehicle (e.g., van side panel length for running boards).
- Check Your Logbook: Your vehicle's logbook will have your make, model, and generation information.
- Contact Your Dealer: Call your local dealer and provide your vehicle registration for confirmation.
- Free Online Tools:Several free online tools allow you to enter your registration and receive your vehicle details.
- Visual Comparison: Use Google Images to search for your vehicle's make and year. Compare the images to your vehicle to confirm the model generation. A “Wiki Search” may also be useful
Important Notes:
- Crossover Years: If your vehicle is the starting year listed (e.g., 2016 in a 2016-2024 listing), ensure it's the newer model (2017 in this case).
- Review Description & Pictures:Double-check the product description and pictures to ensure compatibility with your specific vehicle model.
By following these steps, you can be confident that the chosen item will fit your vehicle perfectly.
All our items are supplied with the necessary components and brackets to enable fitment; a fitting guide will also be sent by email. Unless otherwise stated, items are normally sold in pairs (x2 pieces) or as a set.You should satisfy yourself that the advertised item details, both in the description text and in the pictures referenced, will suit your needs.
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Warranty Information
- Stainless Steel items carry a lifetime warranty.
- Lamps and lighting items have warranties that vary between one and three years. Please review the item description and details to determine the warranty period.
- In general, other items carry a one-year warranty unless stated otherwise.
Please take a look at the following warranty conditions.
- Items must be fitted by a mechanic or a fitter (Auto electrician for lights and safety equipment) for insurance and warranty reasons.
- Items must not have been abused or used in duress, leading to a fault.
- Items must be used under normal conditions (weather, applied weight, etc) Items subject to overuse or extreme conditions may not be covered by warranty.
- Items must have been fitted according to relevant best practices, including information on the fitting guide (retighten after 3 weeks, for example).
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Got some nice pictures you want to share?
We love seeing pictures of our products on customers' vehicles; it can also be great exposure for customers who keep their motor well and company branding when we post them on our website home page, social media channels, and annual calendar. In return, we can offer a 10% refund on the order (where applicable).
Requirements -
- A higher resolution with a minimum dimension of 1280 x 960 pixels.
- A nice angle that complements the product as well as the vehicle it's fitted to.
- A Bright shot, best achieved on a sunny day (TIP - Try to have the sunlight reflect on the item you are picturing).
- A positive product review on the sales channel purchased from and a positive trust pilot review.
We would greatly appreciate it if you could also like our Facebook page (http://www.facebook.com/bragan/net) and leave a positive review on it and on Trustpilot (https://www.trustpilot.com/review/bragan.net).
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I have an issue at checkout
Issues at checkout are usually around card/ bank provider restrictions; it usually is as simple as giving them a call to check the balance or inform them that Bragan is one of your providers; failing that, please see the below points to consider.
1. Login problems
The large majority of login problems can be solved by clearing your browser cookies and cache.Desktop Browsers: Most browsers (Chrome, Firefox, Edge, etc.) allow you to clear browsing history, cookies, and cached data. The exact steps will vary, but these options are typically found in the browser settings or privacy menu.
Mobile Devices: Similar to desktops, clearing browsing history and cookies is possible on smartphones and tablets. The steps will depend on your device's operating system (iOS, Android), but these options are usually located within your device's settings menu.
For more information on how to clear your browser data, please visit the following link: https://us.norton.com/blog/how-to/how-to-clear-cookies
2. I forgot my password
Please follow the following link to reset your password: https://www.bragan.net/customer/account/forgotpassword/
If the issue persists - please can you forward screenshots to show the issue you are seeing on the website - please can you also restart your device.
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Stainless Steel Lightbars
This product fits vehicles within the generation years mentioned in the title and description. Here's how to confirm your vehicle's compatibility against the listing:
● Check Your Logbook: Your vehicle's logbook will have your make, model, and generation information.
● Contact Your Dealer: Call your local dealer and provide your vehicle registration for confirmation.
● Free Online Tools: Several free online tools allow you to enter your registration and receive your vehicle details.
● Visual Comparison: Use Google Images to search for your vehicle's make and year. Compare the images to your vehicle to confirm the model generation. A “Wiki Search” may also be useful
Important Notes:
● Review Description & Pictures: Double-check the product description and pictures to ensure compatibility with your specific vehicle model.
As with all our products, carefully review the listing description and compare it to your vehicle. If you're unsure about your vehicle's cab variation, reply to this email with a picture of your vehicle before purchase. You can also check our FAQ section under the "Sales" dropdown for answers to "Will this item fit my vehicle?"
You should satisfy yourself that the advertised item details, both in the description text and in the pictures referenced, will suit your needs.
