I have an issue at checkout

Jun 25, 2024 07:22:29 AM Published in Website questions 160 Views.

Issues at checkout are usually around card/ bank provider restrictions; it usually is as simple as giving them a call to check the balance or inform them that Bragan is one of your providers; failing that, please see the below points to consider. 

1. Login problems
The large majority of login problems can be solved by clearing your browser cookies and cache.

Desktop Browsers: Most browsers (Chrome, Firefox, Edge, etc.) allow you to clear browsing history, cookies, and cached data. The exact steps will vary, but these options are typically found in the browser settings or privacy menu.

Mobile Devices: Similar to desktops, clearing browsing history and cookies is possible on smartphones and tablets. The steps will depend on your device's operating system (iOS, Android), but these options are usually located within your device's settings menu.

For more information on how to clear your browser data, please visit the following link: https://us.norton.com/blog/how-to/how-to-clear-cookies

 

2. I forgot my password

Please follow the following link to reset your password: https://www.bragan.net/customer/account/forgotpassword/

If the issue persists - please can you forward screenshots to show the issue you are seeing on the website - please can you also restart your device.